Welcome to Whashoon ("we", "us", "our"). These terms and conditions ("Terms") govern your use of our website and the services we offer, including the purchase of Eritrean foods and products through our website [www.washoon.nl] (the "Website"). By using the Website, you agree to these Terms. If you do not agree to these Terms, please do not use our Website.
 

1. General

1.1 These Terms apply to all offers, orders, and agreements of Whashoon.

1.2 Deviations from these Terms are only binding if agreed upon in writing.

2. Products and Services

2.1 Whashoon offers a wide range of Eritrean foods and products as listed on the Website.

2.2 We strive to provide accurate information about our products, but errors or inaccuracies may occur. We reserve the right to change product information and prices at any time without prior notice.

3. Orders and Payments

3.1 All prices on the Website include VAT and exclude shipping costs unless otherwise stated.

3.2 Orders can be placed through the Website. After placing an order, you will receive a confirmation email.

3.3 Payments can be made via the payment methods listed on the Website. Orders will only be shipped after full payment has been received.

4. Delivery and Shipping

4.1 We deliver our products within the Netherlands and to other selected countries as listed on the Website.

4.2 Delivery times vary depending on your location and product availability. We strive to deliver your order within the estimated delivery time, but delays may occur. We are not liable for delays beyond our control.

4.3 Shipping costs are calculated based on your location and the weight of your order and are indicated at checkout.

5. Returns and Right of Withdrawal

5.1 You have the right to cancel your order within 14 days of receiving it without giving any reason, provided the products are unopened and in their original condition.

5.2 To exercise your right of withdrawal, please contact us at by using the contact info found on our contact page. 

5.3 After withdrawal, you must return the products at your own expense within 14 days to the address provided by us. We will refund the full purchase amount, including the original shipping costs, within 14 days of receiving the returned goods.

6. Liability

6.1 Whashoon is not liable for any damages resulting from the use of our products unless there is intent or gross negligence on our part.

6.2 We are not responsible for any allergic reactions or other side effects caused by our products. We recommend carefully reading the ingredients and allergen information on the packaging.

7. Privacy

7.1 We respect your privacy and handle your personal data with care. For more information on how we collect, use, and protect your data, please refer to our [Privacy Policy].

8. Intellectual Property Rights

8.1 All content on the Website, including but not limited to text, images, logos, and designs, is the property of Whashoon and is protected by copyright and other intellectual property rights.

8.2 You may not copy, reproduce, distribute, or otherwise use the content of the Website without prior written permission from Whashoon.

9. Changes to the Terms

9.1 We reserve the right to modify these Terms at any time. The most recent version of the Terms will be available on the Website.

9.2 By continuing to use the Website after changes to the Terms, you agree to the revised Terms.

10. Applicable Law and Disputes

10.1 These Terms are governed by Dutch law.

10.2 Any disputes arising from or related to these Terms will be exclusively submitted to the competent court in the Netherlands.